Shipping policy

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and we are not liable for items lost in transit. 

Lost or Delayed Packages in Transit

If a package becomes lost or damaged while in transit, please contact us at supportChiselDrop.com. and we will begin the process of filing a claim with the proper carrier.

Replacements will be issued once we receive reimbursement from the carrier. This process could take up to 8 weeks to receive reimbursement. 

Carriers occasionally mark packages as “Delivered” before they have been dropped off. Please allow for 48 hours after receiving the notification of your package being delivered to ensure your package's location. If you still have not received it after this time, please contact us at supportChiselDrop.com.

Orders that are placed before 2:00 PM on business days will be shipped out that same day.

If after 2:00 PM or on non-business days, they will be shipped out the following business day. 

Chisel Drop has the right to refuse returns or exchanges if we feel that the policy is being misused or taken advantage of. You will be notified if this is the case.