Refund policy

Our policy allows for items to be returned for a full refund (less shipping) within 7 days of receiving the item.

Exchanges or store credit will be issued for any items returned within 30 days of receiving the item.

If 30 days have elapsed since your purchase, we are not able to offer a refund or exchange. Items purchased prior to holidays as gifts do not receive an extended window of return/exchange. 

To be eligible for a return, your item must be unused/unworn and returned in the same condition and inside the original packaging in which it was received. If you're shipping a necklace or chain bracelet, clasp the item and leave the clasp hanging out of the bag before sealing it. This keeps the item from tangling or getting damaged during transit. If an item arrives back to us tangled, damaged, or without its original packaging, you may be subject to a repair or materials fee, which will be deducted from your refund.

Please note that gift cards, custom pieces, custom sizes, rose gold and in some cases white gold items are non-returnable. Please reference the item description to know what metal colors and/or items are non-returnable. 

To complete your return, we require a receipt or proof of purchase.

Please email support@gjgjewels.com prior to sending your item(s) to let us know what you would like to do with your purchase. Please ship to the following address and include a note with your name, original order number, and if applicable, what you are wanting to exchange for:

GJG
 1177, 6th Ave , Suite #5005 , NY , New York 10036
United States

Please email support@gjgjewels.com to start the process of returning or exchanging your item. 

Once your return is received and inspected, we will send you an email to notify you of your refund being processed. A credit will automatically be applied to your credit card or original method of payment, within 14 business days. 

Store credit will be issued for any items returned within 30 days of receiving the item. If you are exchanging for an item of lesser value, you will receive store credit for the difference that does not expire. If you are exchanging for an item of greater value, you will receive an invoice for the difference via email. Once that invoice is paid, your item will be ordered if it is a pre-order item or shipped if it is in stock. We are unable to charge the original form of payment and in order to securely process your payment, you must pay through the secure online invoice.

We only replace items if they are defective or damaged. If you need to replace your item, please send us an email at support@gjgjewels.com and send your item to the following address for our team of experts to inspect the item and provide the best solution:

GJG GEMS 

1177 , 6th Ave , suite #5005 , NY , New York 10036

 

If you haven’t received a refund yet, first check your bank account again and contact your credit card company, if necessary. It may take a few days before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not yet received your refund, please contact us at support@gjgjewels.com