Our Warranty Plans

We strive to ensure utmost customer satisfaction at all times. Every item sold on our site is crafted using materials of exceptional quality and is inspected thoroughly before shipment.

Lifetime Warranty

We stand behind our products and warrant that all jewelry pieces will be free from manufacturing defects. We will also maintain your jewelry piece for a lifetime.

  • Cleaning & Re-polishing
  • Gemstone and/or diamond tightening
  • Re-Rhodium Plating Services
Important: Repair or resizing work done by any jeweler other than Chisel Drop will render the warranty services void. To send us your jewelry, U.S. customers may purchase a shipping label for $30 (international charges vary).
Premium Care

Enhanced Warranty

Rest assured that your jewelry will look like new for years to come. Intended to guard your jewelry against accidental damage and wear & tear.

  • FREE domestic round-trip shipping
  • Repairing bent or broken prongs
  • Repairing accidental scratches to mounting
  • Replacing or re-polishing scratched gemstones/diamonds
  • Replacing or repairing spring rings on chains
  • Replacing or repairing earring backings
  • Includes all Free Lifetime Warranty services

Enhanced Warranty FAQ

What are the advantages of the Enhanced Warranty Plan over Lifetime Warranty?
With Lifetime Warranty, you only get basic jewelry maintenance services. On the other hand, the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues that are not included in the Lifetime Warranty.
How much do I have to pay to avail of the Enhanced Warranty Plan?
The price of the plan will vary depending on the product you choose. You’ll find the exact price for this service in the “Add-ons” section of a product page.
How can I opt for the Enhanced Warranty Plan?
While making a purchase, simply select “Add Warranty” in the “Add-ons” section of a product page and it will be automatically added to your cart.
How long is the Enhanced Warranty Plan valid?
It is valid for 5 years from the date of purchase.
Can I cancel my order for the Enhanced Warranty Plan?
Yes, you can cancel within 30 days of purchasing the plan and get a full refund on the warranty amount.
What is the process to get my product repaired or cleaned?
It's simple. We offer FREE ROUND TRIP shipping for our US customers. Just call us at +1 (917) 547-8006 and mention your order number or name. You can also write to us at chiseldrop@gmail.com with your requirements, and our customer service team will get in touch with you within 24 hours.
Once I buy the Enhanced Warranty Plan, will I get a confirmation?
Yes. Once you buy the plan, we will email you the details of the plan and procedures on contacting us for any of the services under the plan.
Under what circumstances will the warranty be void?
If you get any repair or resizing work done on the piece of jewelry from another jeweler or third party, the Enhanced Warranty Plan will be void and the jewelry piece will no longer be covered by the plan.

Need to schedule a repair or ask a question?

Please feel free to contact us at +1 (917) 547-8006 or chiseldrop@gmail.com.

*GJG Jewels reserves the right to change its policies without any prior notice.